Saturday, July 14, 2018

schwab: a little stupid on customer UIX

I tried to make sure that all my statements from the schwab brokerage house are paperless and not sent to my house. It looks to me like I've done it yet they keep arriving.

So I log into the Schwab account, take a screen grab of the setting, combine it with a picture of all the statements that just arrived, and put it in a message in their secure message center.

Twenty minutes later I get a Schwab email! I'm excited. So I got get my password, login to Schwab, and the "Secure Message" is that they got my message.

Can anyone tell me why they didn't put that in the email?  Instead, here's what the email said:

You have a message in the Schwab Message Center

You have a message from Schwab in the Schwab Message Center. To view your message, log in at and review your new message, which will appear in bold.

Please be aware that the Schwab Message Center cannot be viewed on Schwab's mobile site or mobile apps.

If you need immediate assistance, please call 800-435-4000 to speak with a Client Service Specialist.

Thank you for choosing Charles Schwab.

And here's what the "secure message" said:

Customer Service


Thank you for contacting Charles Schwab & Co., Inc. This automatic reply confirms we have received your message and attachment and will review for processing.

If your request is in any way a time-sensitive or trading related issue, please contact a Schwab Alliance Representative at 800-515-2157

Thank you for choosing Charles Schwab Advisor Services.

Modernizing FIFA and Soccer

I spend a fair amount of time worrying about one of my life-long true-loves: soccer.  I'm played and watched for fifty some odd years now and I'm saddened by the fact that soccer is just not keeping up with the times.

First of all, I'm a soccer lover and a traditionalist. I think the game is great. But it should keep up with the times and its pace of rule changes is just too slow. I agree with almost all the changes in the last 50 years many of which have been more about referees interpretations of rules than fundamental rule changes.

The changes have been (as I can think of them):
  • a minor tweek to how kickoffs work
  • Tightening of rules on fouls, professional fouls, and faking fouls
  • Limited use of video playback for referrees
  • The card system got tweeked a few times
  • Offsides now only counts if they are involved in the play. Also, the tie now goes to the offense
  • A limit to when passes back to the goalie can be picked up. And how goalies can move with the ball once they catch it.
  • The shootout for tie breaking and an additional player during the overtime (it use to be that ties were resolved by extensive OT or who had the most penalty kicks or by replaying the game. Rule changed in 1978 I think)
What should they change?

The worst games are when one team goes into a defensive posture and keeps all 11 players back in a dense almost imprenetrable system that is dull to watch and frustrating for the players. Solution: don't allow everyone to go back on defense.  Create new lines, 10 yards off the center line and only only  8 of your players to go back on defense behind the line. This is derivative of a lacrosse rule and it would really open up goal scoring and attacking.  

Those same lines could be used to tweek the offside rule again so that it only comes into play after passing the line.  We could also, to reduce the lines that have to be drawn, get rid of the center circle and have the defense wait behind their line on kickoffs.

A penalty box much like hockey and lacrosse.  Players could be sent off for 5 minutes for various infractions which creates new possibilities to supplement the card system. And having one team up a player for 5 minutes would be really fun to watch.

What if we outlawed all passbacks to the keeper from outside the penalty box? 

What are your ideas?

Wednesday, July 04, 2018

How to start a hashtag?

I just saw a post by a teacher on Twitter, a new user. She asked:

Does my school district have a hashtag? Should it?  

I think it's a great question. Sure, some people create lots of hashtags but I've never read anything that addresses this context.

First of all, hashtags are like words. Anyone can create one just by using it. But mostly, they don't get picked up and create much of a discussion or community

Most hashtags that people create are pretty limited and don't get picked up.  I've seen hashtags like #wearingabowtie , #fellonpurpose , and #HSMP (homeschool me, please!) which did not get much popular use. Then there's the ones that have gone viral such #metoo

Also, it's a little different for a teacher who wants to create a hashtag for her district since the obvious hashtag, the schools initials, might have compliance or IP issues about it. For example, MiamiDade Schools (near where I live) are routinely known as MDCPS (Miami Dade County Public Schools). Their Twitter handle is @MDCPS.  So, would a private individual who starts using MDCPS as a hashtag be infringinon a copyright or trademark? I think yes if they used it for anything other than the obvious but also, there is virtually no enforcement so there's nothing to worry about. 

But, what if you were a new teacher working for MDCPS, should you then take a chance to start using #MDCPS

School districts of course are pretty strict hierarchal places and I'd be a little careful as a new teacher in doing such a thing. I might ask the district twitter account, perhaps by PM, what they think.

Tuesday, May 08, 2018

Rescuing Content, Building Clusters

Want more info on primary science programs, Game-Based Learning, or Word Study?
This line was on a site as the primary navigation to some pages. I rescued it from the dust bin and am recycling it here so that those pages get some link love.

And I'd like to revisit my complaint from the previous article about Google's poor word choice so taht we are all talking  about Content Pillars.

Terrible terrible word choice. Could I do better? Sure, why aren't we thinking about: Content Clusters!?! it sounds so so so much better.

And what's with the "pillar" metaphor? What are these pillars holding up?  I think a cluster, pulled together from different sites and pages, is far more magical and multidimensional.

Remember, content can be belong to different clusters at the same time.  (pillars makes it sound like this is impossible).

A red sedan convertible hybrid could be part of a set of clusters about cars, sedans, convertables, and hybrid or electric.

Saturday, March 24, 2018

Content Pillars

Google seems to have the entire SEO industry talking about Content Pillars.  I'd like to complain about the word choice.  Why aren't we thinking about:

  • Content Clusters
  • Content Segments
  • Topic
  • Subjects
And what's with the "pillar" metaphor? I think the idea is that there is a single collection of source material such as a book, study, or white paper which can be used to provide bite-size pieces of content for social media and to fill up a number of webpages, perhaps each taking a section from the book, study, or white paper. 

There’s a big difference between a blog with uninspiring poor content and one that’s ripe with interesting and intriguing relevant information.  Good content is designed to appeal to an audience and answer their questions and respond to their interests. Poor content has no editorial success in culling together a coherent framework of info

Curious About the Mountain of Traffic

Sometimes, I look at my blog statistics that are built into Wordpress.

Today, for the last 20 days, I see this Wordpress reporting of HITs:

Naturally, I am curious about that mountain of traffic this past few days but since the WP data is so flakey, I jump to Google analytics for that blog and look at the last 30 days:

hmmm, no sign of any traffic event in the last few days.​

Looking back at the WP data, I notice that while visits had the mountain, the visitors did not. So there was maybe one person who returned to the blog over and over and read the entire blog a few times creating lots of visits but not lots of visitors.

Except, GA shows no corresponding increase in either page views or sessions that supports this idea.

- I go back to WP stats are flakey, they are counting some sort of bot activity that GA does not
- WP stats are flakey, what the heck is a "hit" anyway and why when I look closely, are they reporting last 20 days?

Friday, March 02, 2018

SEO Agency Update to Marketing

The GURU: JL 2/28/2018 visited us fresh from pubcon. Here's the update.... 

AMP - accelerated mobile pages - BIG DEAL Costly in terms of maintenance Image work amp dot ig - <?> 

Structured snippets - Increased emphasis on Typically events Tickets News Location Reviews Breadcrumbs Questions by us. 

Impact of Voice search. Relevant? Secure pages - Oct https rollout was moved out to April from October. Good to have both in search console, Get both verified. Compare. I’ll check on https for blogger. Rewarded across the board. 

New search console - Fully rolled out in January. Old features not all there, ie fetch and render. Now has a YonY data and we still need to archive after 15 or 18 months. Has great features on what to fix. But now it requires fixes. Page speed tool removed and now integrated into lighthouse thing. Testmysite with Google will be page speed measure. Lighthouse: good for 1st look at what’s wrong with a website. Visual and quick. 

Question of what Google is really measuring. Is it first render? Full paint? What’s the right measure? Pay attention but more towards problems 

PPC - microPPC - Frequency that a person sees it. If you are trying to save budget, limit to a few a day. Set up an audience to improve quality. Example, layer in “female” and “mother” . There’s also interest categories. Bing serves ads in the timeframe of the user. <weird> Low time on site audience - block them. Block spam bots. will do closed captioning for $1/minute and translations and transcripts. 

Chat bots - Huge capabilities. Mobilemonkey is an example only on Facebook (will it go cross platform with paid version?).. This is the future. Awesome. Home advisor. 1800 flowers. Like a progressive web app. John is 100% on board with it. Mitsuku per Brett. Super user friendly. Zootopia marketing was around it. “Skills” - like Alexa skills. Looks futuristic. Skills are like apps. Roger. Tie Alexa into sdk of student planner. 

2017 Big SEO Initiatives 
Mobile friendly - still a big deal. What is the real measure? A technical check (the mobile friendly label no longer works) with the Google checker. 
Https Speed Schema and answer box - Get the answer box results. There are now tools for monitoring. What are they? SEO traffic spikes usually links back getting an answer box. Lots of sniping to beat each other for key searches. 
Organic search is down….on mobile, the ads just win. But the search volume seems solid. “Homeschool” broad match - is it down by 6% - Why not ask Google reps? $1.5M paid search in Google. Netplus. Give credit to JL and the agency for our spend. Get direct access to google team for questions 
Segments & filters to distinguish between brand traffic and real search Can’t do it in console Can do it in GA Filters are for forward. Will segments or channels work going backwards? 2013: Dropped details in GA with https. Keep marketing your brand. And buy your name.

Thursday, February 08, 2018

Where are the battles being fought?

A Better Title (and I think this deserves to go viral):

Where are the battles for iaudiences being fought in 2018?

Remember, you saw it here first. "IAUDIENCES".  Not a typo. Read it as "EYE audiences." It's an update to the tired talk of eyeballs which always seemed ghoulish.  Iaudiences is far more streamlined. Feel free to use it but do give credit to

For almost 15 years, I've been leading a consumer online marketing war in which we battle for market share. Over the years, I have had success by being nimble and lucky about fighting on the right fields at the right time.

When I started, the online fights had been about positions in directories and banner placements and optimization.  I however immediately focused on search engine position primarily natural search but also PPC. The trends were in my favor and I rode this for a decade benefiting from the tailwinds and fighting the right battles right up until 2015. Then the tailwinds of search growth seemed to have stopped.

We were big with the rise of email running both long term branding emails and timely newsletters. Very efficient until we felt that we had to switch to advanced nurture campaigns through the use of marketing automation systems where the complexity of the campaigns made, at least to the manager, the writing and effectiveness somewhat opaque versus the simplicity and transparency of old world stats (ie 470K on the last, 32K now at the 45th monthly email and still getting a 15% open rate!)

I also fought social media battles. We were early in working with mom bloggers and we even developed our own system for converting our mom fans into mom bloggers through our own training courses of and then the  We were big on mom forums working both with our own and independent forums.

When new social media started getting big, we were a little slow.We were wildly successful with our forum and we wanted that to be the one and forever social media. That would have been nice.  Having wasted some time on MySpace, channels and vlogs, we were consistently late and clumbsy to the Facebook, Twitter, Instagram, Linkedin,Pinterest, and Snapchat worlds. Just as we got good with Facebook and were driving huge engagement and traffic (VSC), we invested with Facebook to grow our tens of thousands to two hundred but they tweeked the algorithm so we started seeing views plummet to the current dismal ~1%. Sigh.  We did however ride the Yahoo groups popularity and made good use of it for many years after everyone else seemed to have forgotten it.

On the school side, we were OK with Edmodo and Symbaloo when they were young and easy to work with but haven't had much success once they got to the big time.

Our usage of Youtube has been minor.
Our success with Podcasts insignificant.
Our ebooks on Amazon and iTunes insignificant.
The entire app movement came and went and with the exception of one app that we built as a web-client substitute, we have not been a player.

We remain very SERP and SEO oriented.
Lets look closely at how this is playing out with secular homeschool.

Friday, December 08, 2017

Unsubscribe Button on Gmail - NEW!!!

Prior to the Can SPAM act, email growth and spam was totally out of control.
It seems like since then, there is usually an unsubscribe link hidden at the bottom of most emails.
There's also the mail handler's SPAM button which I guess makes all future emails from them go into the SPAM folder.

But this button is new on Gmail. It's not there all the time but when it is, it's cool:

Are all the emails handlers putting it there? Is it a generic new protocol? If so, I like it. Will everyone have to support it to be bulk emailer and not considered spammy at some point in the new year?

Sunday, November 12, 2017

Joystick Nation: 20 Years Ago

Twenty years ago, I was living in London and running a company called Argonaut Games. It was a wild time, they were an amazing collection of talent and a totally screwed up business. But that business story and the games that we produced (Croc, Legend of the Gobbos), well that's another story.   It was also 1997 which was an exciting time in the tech industry.

One night, I was home reading an email on my Mac and an email - I was on Compuserve for home use back then -  talked about a book about video games. A book called Joystick Nation. So I clicked on a link and had my first big experience with the World Wide Web. I clicked through to Amazon to read a review of the book.  And then on Amazon, I found that I could order the book.  It was written by a lady name J.C. Herz.

I then found that I could actually listen to an interview with the author. I think I needed to download Real Audio or something else that from that era but it worked!  I read an email, clicked thru to find out more about a reference to a book. Read a full review, listened to an interview of the author, and then ordered it online.

Incredible. I even read the book and I think I might have emailed the author. Her email was included in the book. It was the true start of the digital era for me.  Never mind that I had used email since 1988 at SGI, was deeply involved in the 3D synthetic imagery revolution, spoke in the 80s on VR, and was immersed in the video game world. Things actually first connected for me over JC Herz's book.  I think it was Memorial Day weekend back then.

And for those of us that are struggling with FutureShock, check out some vintage education technology from the 20th Century such as filmstrips, record players, and mimeograph machines.

Monday, November 06, 2017

SEO Strategies that the Tool People Don't Tell You

There are many spectacular SEO tools such as SEOMoz, Spyfu, Constructor, BrightEdge and so on and so on. They all treat keywords as commodities that they throw at you sorted by volume or cost or some other area. What they never tell you is how to work with these keywords in an efficient logical way to product valuable content that can be produced cost effectively.

If you are in the K12 education business, you might get a keyword list that is like this:

  • nouns
  • 2nd grade
  • fourth grade worksheets
  • learning games
  • printable worksheets
  • grading systems
  • dyslexia challenges
  • writing practice
  • spelling
  • spelling words
  • word games
  • vocabulary words
  • math facts
  • five paragraph essay
  • reading comprehension
  • compound words
  • 3rd grade arithmetic
  • writing practice
  • geography
  • test prep
  • literacy activities
  • etc etc

I know, I've looked at lists like this for decades. They are not efficient to work with but many SEO workers will try to work with this random data and product chaotic results.

A more efficient way to work is to stare at the data and create some patterns.  Then create content in a systematic organized fashion.  Staring at the above list of keywords, I might decide to write pages as follows:

  • Grade pages:  Kindergarten, first grade, second grade, third grade, etc
  • Subject pages:  Language arts (including grammar, vocabulary, writing, spelling, reading etc), Math etc. These can be divided ever more finely into say, vocabulary types such as parts of speech, 
  • Learning materials: games, worksheets, activities
  • Blog: The mayor of VocabularySpellingCity blogs!

Wednesday, November 01, 2017

Coolest SEO & Marketing automation tools: 2017!

In my little company, I started looking at some software programs that we use in the company and wondered if we should move from players choice to more of a centralized decision.

Take MAS (marketing automation systems) for instance. One large part of the company uses Pardot but only for the B2B part of the company.  I'm not sure what they use for email marketing or lead nurturing into the B2C portion.

The other side of the company uses Drip MAS for presales and has not yet implemented a software system for current customers emails triggered by usage of different sorts. I'm not sure there is a benefit of using a system.

In terms of CRM, the first part of the company uses Salesforce paired with the company Gmail system and DESK for the support function.  The other part of the company has an inhouse home grown system which while finely suited to our tasks, does not have some basic functions that should be added like call tracking, call statistics, and so on.

Should all of these decisions be centralized?

SEO software: Should we use Conductor? "It’s not great content if it’s not getting found. Great content gets lost when you don’t put your customers first."
Or has it been eclipsed by Bright Edge: "Discover what customers want. Optimize the visibility of existing content. Prioritize content creation by forecasting impact on revenue. Create and publish highly optimized content that delights customers. Activate content across every marketing channel."Discover what customers want. Optimize the visibility of existing content. Prioritize content creation by forecasting impact on revenue. Create and publish highly optimized content that delights customers. Activate content across every marketing channel."

This reminds me of a post that I made just about a decade ago:

Use the Right Tool for the Right Job
My dad always would say: "Use the right tool for the right job". It would drive him nuts when he caught me using a screw driver to dig a small hole in the wood - "Use a chisel". Or sometimes when I'd use the wrench to hit something instead of getting up and getting a hammer. I particularly remember his delight in taking out a pair of 18" clamps to hold some glued parts together until they dried properly. My instinct would have been to hold the parts until my hands grew tired and hope that was long enough for it to stick (it rarely was). 

So, I was thinking of Dad in yesterdays product planning meeting....(post from Jan 2008)

Monday, September 25, 2017

Tools for LANs hanging off the WAN

Like all of you, I have an office and a home network. My office network is hopelessly complicated which is fine since we have dedicated professionals managing it.

My home network is trickier since I let my wife organize it and I've long since lost track of how it works and what we got. Yet, sometimes, I get interested in understanding it.

We get internet (and cable and phone) from Comcast across a cable modem.

What's our home address? will give me the WANn address

What ports are open?
I can use to test the ports that I need such as 80 10554 and 8000?

Why does that monitor now show what it's suppose to show?
Maybe it rebooted from the wrong source. Change the source on the side.

How does our cable modem branch out into a LAN, wired and wireless, along with the switch for better connectivity? No idea any more...

First we need to figure out what type of modem so we can login to it.

Then we went into modem and advanced, turning on three ways.

To browse and see it on a browser. . . .

Cable modem enters the house: Then there's a wireless adapter in the modem...and then two wireless router another connected thru a LAN port. There three three Unify Access Points connected by wires. One in office, One to a 8 port switch in closet which connects to two wireless access points: Living room and kids hallway. (Switch is simply a wired connection that multiplex: routers are smart, they route and assign IP addresses)

Friday, September 01, 2017

Marketing to Moms, Professional Level

I run a company with almost 100 people on staff. We market 95% of our services to women, about 80% of that is directly to Moms (the rest is to elementary teachers,  into elementary schools, and school districts). We have millions of customers at this point and they almost all seem to have two X chromosomes. And our products all have to do with the education of their children  and so early on, I decided to become a sophisticated marketer to women and moms.

BTW, as a side note. Much of our business has to do with homeschooling. The largest buyer group for us is mothers. The second largest segment is grandmothers! Fathers are in third place....

My early guru was Maria Bailey of BlueSuitMom. She had written some articles and a book about marketing to moms which I used as guidance as I built my business from nothing (the first three years I was in my living room).  I became hyper conscious of how I or my marketing sounded to women and to moms and became more aware of the tone and the speaker to them and tried to tone down by instinctive ways of talking and communicating.

I still monitor marketing to moms and so I read with interest this mediapost article about marketing to moms.  Reaching Beyond 'Bad Mom' and 'Super Mom' Stereotypes by Stacey Wynia , Columnist. The gist is that:

...brands seem to put us into two categories: “super moms” and “bad moms.” Brands do this as a way to break through the clutter. They show us what we aspire to be on our best day — super mom — and what we succumb to on our worst — bad mom.... can brands can tap into...without having to resort to one of these two extremes?...maybe JOYFUL MOM. 

Clever idea and I think she's onto something. Backing up, I feel and have observed that most marketing to moms latches onto their anxieties. Most moms seem reachable by playing on their anxieties and offering a product or service as a way to address them. (BTW, my company does not take this approach and I resist efforts to play on people's anxieties, just not my style).

And of course, all moms aspire to be joyful mom, to be happy and in the moment and enjoying the beautiful ride that is parenting.

Is "Joyful Mom" really an approach that can be used? In some ways, of course. Selling photography services to capture the joy of the moment. Selling vacations that lead to a lifetime of happy memories. But can a vision of joyful mom be used to sell food? Educational services? And so on? I think it can, I'll think more about it.... BTW, note to self. Start reading this Mediapost column and have marketing staff read it too.

Saturday, August 26, 2017

SEO for Google - August 2017

Here's my understanding. For all the talk of "links are dead", I believe that search engine position is determined by:

  1. Quality and quantity and relevance of incoming links from websites. I believe that these are still slightly over 50% of the battle.
  2. Sites are also lifted by social media such as Twitter and LinkedIn, perhaps Pinterest. I believe the Google bot is still banned from Facebook which would also include Instagram. I'd guess that this is 25% of the battle. 
  3. Engagement. I believe Google spends a lot of effort to measure whether people leave Google and engage with the site or whether they go to the site and stick.  Another 25%.
Of course, this is a bold statement to actually quantify how I think the engine works. I'll keep postulating. 

Increasing Value of Major Authority Sites.  I think that big authority sites used to count a few times more than minor authority sites which counted more than routine sites which counted more than small sites with some history (lets say some respectable links and more than a year of history).  A decade ago, the links from each level up might have been worth 3 times more at each level of authority. I'd now say that it's a full order of magnitude more important.  So today, the value of links from each of these level is worth 10x more than links from the level below. Or maybe it's 100x. My point is that real authority is much more valuable than it use to be:
  • new blog and sites with no real traffic, less than a year, and just a few links: hardly count at al.
  • established sites with some traffic, more than a year of history, and lots of ongoing incoming links
  • small authority sites.
  • Major authority sites.
So many open questions....
  • Do Youtube links count in the web links category or the website category? Or do these distinctions not mean anything at all?
  • Do youtube links from videos with 10x more views count 10x more?  Do Youtube links' value count more based on total views or recent views or comments?
  • Do Twitter links increase in significance based on number of followers of the tweeter? Or by engagement with the tweet?
  • Are the percent of front page "local" info known for each set of searches? Does it change over time?
  • Does Google consider all the blogger blogs to be sort of the same IP address so there's a decreasing value for each blog that links to a site?